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FAQ's

How long will it take to receive my order?

For made to order pieces please allow up to 4 weeks for delivery, this time ensures we can provide the quality and care your piece deserves, because we believe exceptional craftsmanship is always worth the wait.

Our one of a kind pieces are ready to ship, so expect to receive your unique creation within 1-2 days. 

Do you ship internationally?

Yes, we ship internationally. Rates vary by destination, and tracking is provided once dispatched. Customs duties or taxes are the recipient’s responsibility.

How do I know my ring size?

To measure your ring size wrap a tape measure or string around your chosen ring finger. Mark where it overlaps, then measure that length in millimetres. Use the chart to find your ring size.

Do you take custom orders?

Yes, we specialise in bespoke custom jewellery.

Email us at info@tessscholfield.co.uk to make your vision possible.

How do I get in contact?

Follow the link to contact us now

What postal service do you use & what are the delivery times?

UK orders are sent via Royal Mail Special Delivery for next working day arrival.

International orders ship with Royal Mail Tracked, usually arriving in 7–10 days, though customs may cause delays.

Tracking details will be provided once dispatched.

Can I make changes or cancel my order?

Once production starts, changes may be difficult. We'll do our best to help if the piece hasn't started creation yet.

You may cancel your order within 24 hours of placement.

Please contact us as soon as possible with any requests.